Team Leader Terminal

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Date: 28 Apr 2026

Location: Abu Dhabi, AE

Company: Velora

JOB PURPOSE

To give supervisory oversight in specific areas of the Zayed International Airport operation and deliver a superior guest experience at all assigned touch points. This team member will support and execute the delivery of the daily operation including safety, security and regulatory performance.

 

JOB ACCOUNTABILITIES

  • Plan, update and supervise a daily assignment of activities in order to ensure the smooth delivery of specific operational areas in line with Etihad and Other Airlines’ SLAs and quality standards
  • Supervise check-in for both EY and customer airlines (economy & premium) Implement and monitor procedures over a wide range of assigned and emerging operational areas to ensure daily operations are executed effectively – Escalating complex tasks to a supervisor only when unable to solve a situation personally
  • Act as the escalation point for all check-in agents for any operational, documentation issues etc.
  • Handle premium guest complaints or any issues on the floor and look for amicable solutions
  • Supervise and quality control service delivery by GSA’s for all flight handling activities at the boarding gate (departures and arrivals), check-in & transfer areas
  • Liaise between TCC and other internal and external stakeholders while in their allocated area of responsibility.
  • Supervise an area of the shift and drive employee engagement and a high performance culture by being a role model that gives emphasis to empowerment, communication, quality, productivity & goal attainment

 

Education & Experience

Diploma level, with additional certifications on office management or secretarial and computer courses

Experience:

  • Minimum 2 years’ experience as a GSA
  • Minimum 2 years of customer service experience within the hospitality or tourism industry
  • Training & Knowledge:
  • Strong written and verbal English language
  • Excellent knowledge of DCS (airline systems)
  • Excellent knowledge of Ground Handling service delivery policies and procedures