Cash Centre Officer

Job Accountabilities

• Manage daily cash processing, including counting, balancing, reconciliation, authentication, packaging and dispatch.
• Ensure cash is processed accurately, securely and within agreed service levels.
• Support vault operations, cash inventory verification, dual-control procedures and access management.
• Coordinate ATM cash preparation, cassette loading, balancing, reconciliation and inventory planning.
• Ensure compliance with company policies, security controls and regulatory requirements.
• Investigate discrepancies and support audits, loss-prevention activities and risk management.
• Handle operational queries and contribute to service reviews, process improvements and new technology implementation.

Education / Qualifications

• Bachelor’s degree or diploma in Business Administration, Finance, Operations Management, Logistics, Security Management, or a related field.
• Professional certification in cash management, banking, security, or operations is an advantage.
• Minimum five years of experience in cash centres, vault operations, banking operations, cash processing or cash management.
• Previous experience managing cash-handling or cash-processing operations.
• Experience with banks, financial institutions, exchange houses or secure logistics companies is preferred.

Skills

• Strong knowledge of cash processing, vault operations, ATM services and reconciliation.
• Excellent attention to detail with a high level of accuracy.
• Strong analytical, reporting and problem-solving skills.
• Ability to work effectively in a fast-paced, high-security environment.
• Good communication and stakeholder-management skills.
• Proficiency in Microsoft Office and operational reporting systems.
• High levels of integrity, accountability and confidentiality