Branch Manager, CIT and Cash Solutions

Job Purpose
The Branch Manager, Cash in Transit (CIT) and Cash Solutions will provide strategic leadership and operational oversight for the secure, efficient, and compliant delivery of high-value cash services. This includes CIT operations, armored transportation, cash processing, vault management, ATM replenishment (including FLM and CAM services), and integrated cash solutions across the branch footprint.

Aligned with industry leaders, the role is accountable for driving operational excellence, zero-incident safety culture, regulatory compliance, cost efficiency, and the consistent delivery of Velora gold-standard service to all customers in a high-risk, high-volume cash-handling environment.

Key Accountabilities

• Develop and execute the branch operations strategy for CIT, cash processing, ATM services (including FLM and CAM), and broader cash solutions in alignment with company objectives and growth ambitions.
• Provide visible leadership and a hands-on management approach when required, while maintaining strong people management practices across all levels of the operation.
• Oversee daily field operations to ensure standardized processes, consistent high-quality service delivery, optimal resource allocation, and route optimization.
• Lead effective scheduling, fleet deployment, capacity planning, and productivity initiatives to enhance efficiency and reduce operational costs.
• Monitor and drive key performance indicators (KPIs) including on-time performance, cash processing accuracy, vehicle utilization, service efficiency, and overall productivity.
• Champion robust security protocols, cash controls, and safety procedures to sustain a zero-incident and zero-loss operating culture.
• Ensure full compliance with all regulatory requirements, licensing standards, central bank guidelines, and internal policies.
• Lead thorough incident investigations, root-cause analysis, corrective action implementation, risk assessments, and security audits.
• Excel in high-level customer engagement, including leading monthly service review meetings and SLP (Service Level Performance) reviews with senior customer stakeholders to maintain and strengthen key relationships.
• Lead, coach, mentor, and develop the operations management team, supervisors, CIT crews, vault processors, drivers/guards, and support staff, fostering a high-performance, safety-first culture with strong emphasis on man-management and team development.
• Manage operational branch budgets, cost controls, fleet maintenance, forecasting, and continuous margin improvement initiatives.
• Build and maintain strong partnerships with branch customers, consistently delivering gold-standard service levels to support contract retention and expansion.
• Collaborate effectively with Sales, Finance, HR, Compliance, and Technology functions to deliver seamless, integrated cash management solutions.
• Lead branch crisis response, business continuity planning, and emergency preparedness for operational disruptions.

Qualifications & Experience

• 5–10 years of progressive experience in cash-in-transit branch management, cash processing, vault operations, ATM services (FLM & CAM), or high-security logistics within a reputable CIT/cash solutions organization.
• Minimum 5 years in a senior supervisory or managerial role leading operations managers and frontline security/crew teams, with proven excellence in man-management and people leadership.
• First-hand experience leading high-level customer monthly service review meetings and SLP performance reviews.
• Demonstrated in-depth knowledge of ATM operations, First Line Maintenance (FLM), and Cash Acceptance Machine (CAM) services.
• Experience in regional or multi branch cash solutions operations is highly desirable.
• Proven track record of implementing digital transformation initiatives, route optimization technologies, fleet telematics, FLM/SLM call centre operations and advanced cash management systems.
• Strong commercial acumen with a customer-centric mindset and a relentless focus on delivering gold-standard service excellence.
• Excellent leadership, communication, and problem-solving skills with the ability to adopt a hands-on approach when necessary while empowering teams.
• Extensive management of branch P&L. 

This role offers the opportunity to lead a critical branch operation within a dynamic, security-focused industry and to make a direct impact on service quality, operational performance, and customer satisfaction at the highest standards as the business grows.